Happy Tails Pet Store

Reviews

• Sara J Serrano

  Jul, 10 2018
  ★ ★ ☆ ☆ ☆
  My husband and I visited Happy Tails in August of 2017. We were just supposed to walk in and look around. I did think the condition the puppies were in was questionable. Newspaper clippings that were soiled, food and water bowls knocked over and empty, and all of them being confined in such small spaces. It made me a little uncomfortable and sad for them. At the time, however, I didn’t think too much on it. Yes, the store has an odor, but what pet store doesn’t? Let’s stop pretending like Pet Stores are supposed to smell like gardens of flowers. One of the employees was nice enough to let us know they offered financing if we were thinking of purchasing a puppy. My husband and I decided to take home their female boxer. The employees were courteous, friendly, and walked us through the process of purchasing a pup with ease, however, my boxer was sick and remains sick to this day. She was diagnosed (by the vet of their choice) with an upper respiratory infection within the first few days of having her home. She was put on antibiotics. Shortly after, she developed kennel cough and had to be put on more steroids and antibiotics. I also noticed every time our pup would urinate she would have discharge that came with it. We could not continue to see the vet that was originally recommended because their prices for visits and medicine were unreasonable for us. We took our pup to the SPCA to be treated. She was diagnosed with Puppy Vaginitis and several hundreds of dollars later (we’re almost up to the amount we paid for her in just 5 short months) she is still unwell. We’re coming up on 6 weeks of antibiotics now still trying to get her well. We have not pinpointed why nothing is working. We have enjoyed very little of our time with her thus far because she has been sick for the time we have had her. She suffers from urinary incontinece, it affects her appetite, etc. :( She needs to be closely monitored because of this. My husband and I know for a fact she had the discharge and has been sick in some form or another since we purchased her at the beginning of August. To be fair, we have never called or reached out to the store owner because it was our understanding that once you purchased a pup it was yours and if anything was wrong we were on our own. I’m not here to cause a stir, just wanted to leave my honest review about our experience with this pet store. My heart is so broken for my dog because it has got to be uncomfortable for her to be sick, especially this long. It’s all she’s known, really. Vet visits and antibiotics. I’ve read all the other reviews and if there is any truth about the puppy mills that is shameful but I am glad we were able to take one home and get her away from that. As far as the process, it was fairly quick and easy to purchase a pup from here. We were lied to about our boxer being sold by a local breeder/dealer, too. She is from up north. It says where she was bred on her papers. Would we come back here again to purchase a pup? Absolutely not. Our boxer was over $1000 and we have almost exceeded that amount in 5 months with all the visits, tests, and medicine that has had to be purchased. I would not buy any live animal from here again for fear of the same thing happening. I hope this helps someone. Please consider all your options beforehand and do your research. I do not have a personal vendetta against anyone, I am not angry, I am just trying to save someone money, heartache, and the headache something like this causes. God bless.

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